• How do you assure confidentiality?

    All projects we take up carry the following guarantees: We sign NDA and Confidentiality Agreements as required by you. All our employees are full-time employees, and are bound by the company’s Confidentiality and Non-Disclosure clauses. Additionally, for sensitive projects, we create isolated cells disconnected from any public network. At a practical level, all CD-Writers need authorization for usage. Internet uploads larger than a threshold also need authorization.

  • Can you guarantee time-bound results?

    Yes; in some cases we bear project risks even before the first payment.

  • Do you offer any discount?

    Our pricing is based on a long term relationship aimed at giving maximum benefits to our customers.

  • What contracts and agreements do you sign?

    We sign NDA before initial discussions, and final contracts are drawn out in details. We are normally bound by the legal framework of our client's country, and are a registered organization in India.

  • Can you come on-site?

    Yes we do, whenever required. This may be especially useful in initial requirements gathering, final implementation or other pain points. In such cases, our consultants will work on-site at pre-decided rates.

  • How do we keep ourselves informed about progress?

    We will send you regular project status reports. We use a combination of pre-determined update schedules (normally email) and ad-hoc meetings (usually tele-conferences, or live chat).

  • What is expected from us during the course of the development?

    It depends on the situation. We will ask you to provide some information if necessary.

  • Can I define and enforce our coding standards on your developers?

    Yes. Our developers can follow your coding standards in your favor.

  • Is testing incorporated as a component within your pricing structure?

    Of course, testing is in our pricing structure and we have testing engineers focused on it.

  • Can you provide references of your clients?

    Yes, we can provide you with our client references. We have built solid relationships with our clients by helping them meet their business objectives and providing services and support whenever required. Our clients suggest our name to the other companies for cost effective, high quality and on time web and software development. You can refer to client speak for Testimonial of our customers.

  • Do you have your own development centre, or do you work on subcontract?

    We have our own development centre in Kerala, India and we do not sub-contract.

  • Do you provide technical support and maintenance?

    Yes. We provide technical support and application maintenance services on request.

  • Will my hired developers speak english?

    Yes, all our developers speak English fluently.

  • If I hire a developer, will that person be dedicated only to me?

    Yes. The developer you hire, like all other regular employees, will work full-time (8 hours a day, 6 days a week, except public holidays and second saturdays) dedicating it only to you.

  • Can I contact the appropriate parties working on our project? If so can I communicate via phone?

    Sure. We would recommend that you interact primarily with the team leader in order to minimize miscommunications with your team. We are comfortable with communication via phone, email or Skype.

  • Would you replace my developer if I am not satisfied with the performance?

    Yes. We will certainly replace your developer if we see that really there is a shortcoming on the developer’s end.

  • Will I own all of the source code produced by my Offshore Team?

    Yes, you will. ALL work projects created by your Offshore Team are considered "work made for hire," and the intellectual property rights embodied in it are your sole and exclusive property.

  • What benefits can you guarantee?

    All projects we take up carry the following guarantees:

    • Confidentiality guarantee: All client details will be kept confidential.
    • Price guarantee: Minimum 60% cost-saving over on-site development.
    • Results guarantee: Progress-linked payments weighted towards the end.

  • For all that you claim, isn't the rate too low?

    Low or high are meaningful only in context. The rate is low not because of technical limitation, but simply because we operate from India, where living costs are lower due to international economies and exchange rates. It is our strategy to pass on these location advantages to our clients.

  • What are your payment terms?

    We invoice on monthly basis and payment is due on invoicing.

  • Can you guarantee time-bound results?

    No. We work on time-based billing for reasons that benefit our clients, and guaranteeing fixed-time results means compromising on that clarity and delivering sub-optimal results to clients. The team may be able to give you an idea, but that is not a business guarantee.

  • We are worried about quality; how do you assure solid projects?

    Our developers are dedicated to producing quality code. We have formal processes to keep quality under tight control, including periodic code reviews and design walk-throughs. We concentrate on being first-time right, and believe the creation-step itself should be strong. Every project goes through the hands of suitable QA/testing professionals, under stringent test-plans including black-box testing, white-box testing, test regression, usage analysis etc.

  • What control do we have over the project?

    You will have ability to keep close control over the project. Our assigned Project Manager will be your single point-of-contact for all issue resolution, and will work closely with your guidelines.

  • What does IT Support Services mean?

    IT support services are any services you may need for the technology that keeps your business up and running. We have tech experts managing network support services as well as damage control after a network crash. We cover more IT support services than you can imagine, including - but not limited to - managed services, on-demand services, IT computer consulting, security and surveillance, in-office and remote VoIP solutions, and small business servers from Microsoft.
    We provide recommendations for the very best software for your technology and the people power to keep it working up to speed. If you are set on software, we can also save you money by making sure that you get the most out of the technology you have already paid for. IT support services will make sure all your most important files and data are backed up in case of emergency.
    In short, our IT support services will help you focus on what matters most in your business - your clients - instead of worrying about IT.

  • What does Managed Services mean?

    If you want your technology to run as reliably and consistently as it possibly can, our managed services are an excellent solution. Managed services are IT support services which you can outsource to our experts who proactively keep tabs on your technology so that problems can be identified before failure. Managed IT services from us can ensure that your technology will work efficiently – all the time.
    For us, managed services mean that we track your IT infrastructure 24/7/365. We find problems and fix them quickly, often before our clients notice there was ever a problem. We want you to expect the uninterrupted course of business despite a system going down. Managed services are a strategic, preemptive way to make sure that business technology is always up and running with no interruptions.

  • What Does On-Demand Services mean?

    On-demand services are distinct from managed services in that they are an IT support service that you can utilize whenever an issue may occur. This means that when you call your IT support company, they are available immediately to help with any issue in order to minimize downtime and maximize productivity.
    Unfortunately, this is not always the case. When it comes to on demand IT support services, other IT support companies may not always be available at any given time. In order to get the most out of your equipment, you should make sure to call an IT support company like Threeseas Infologics Pvt Ltd. Our team is composed of IT experts who are only a phone call away, and will show up in record time.
    With on demand services, the only services you need to pay for are the ones you ask for whenever they crop up. We offer on demand server repair and data recovery, among many other IT support services.

  • What is involved with Disaster Recovery?

    It is extremely common for businesses that have experienced a massive data loss to go under within 5 years following the indecent. We know disaster recovery. Our computer consulting services can analyze how well your business is prepared for a data loss disaster, and from there, help you construct a plan for recovery. With our strategies for planning ahead, we can help to prevent you from going out of business with a protection plan that is custom-tailored to your needs. We can help you not only survive a disaster such as theft or inclement weather damage: with our help, your business can thrive in the face of misfortune.

  • What methods do you follow in design and development?

    We follow the iterative model of development - an intermediate model between the traditional waterfall method and the extreme programming methods. In this methodology, once the preliminary requirements are clarified, the next step is to quickly build the prototype of the website/web application. From then on, the process is one of a continuing evolution of this prototype until it becomes the final product, exact to specifications.

  • What are the indications that my business needs custom software?

    Some indications that your business could do better with custom software are : Having to reenter the same, or similar data into multiple software applications.
    Producing large amount of printed material, where supply of data could be substituted with electronic means.
    Sending regular notifications to your clients manually.
    Keeping your website up-to-date by hand with data obtained from software applications or documents.
    Doing tedious calculations on regular intervals to get information out of your business activities.

  • We are worried about support. How do you handle this issue?

    This is our strong point, and shows our confidence in our work. We issue free 3-12 month defect resolution for all our development, unconditionally.